Terms and Conditions

CUSTOMER SERVICE POLICY:

Phoenix Cosmetics is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days. In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within two business days to arrange an agreeable alternative item, a backorder or a full refund.

IMPORTANT NOTICE FOR OVERSEAS CUSTOMERS:

Phoenix Cosmetics Ltd. will not be liable for any import charges that occur when delivering to countries which enforce this policy. Local duties and customs will be payable on receipt. To find out more about these charges please contact your local postal service.

 PRICING:

Within New Zealand, all prices are in New Zealand dollars (NZD) and include GST (15% sales tax).

Within Australia and internationally, all prices are in Australian dollars (AUD) or local currency and include GST.

All prices are correct at time of publication; however we reserve the right to alter prices for any reason and at any time.

PAYMENT OPTIONS:

Payment is by way of credit card or direct credit into our account only.
Once funds have been received and cleared, we will courier your items to your nominated postal address Please note: This must not be a PO Box as couriers only deliver to physical street addresses.
 

SHIPPING POLICY:
SHIPPING WITHIN NEW ZEALAND

FREE SHIPPING on all Orders over $200 within New Zealand.

All Orders under $200, a $5 Shipping + Handling fee with be charged, for anywhere in New Zealand.

All New Zealand postage is delivered in a signature required courier parcel. Next day delivery where possible. If payment is not received within three working days, items will be returned to stock.


SHIPPING TO AUSTRALIA

5-10 working days tracked delivery
All orders to Australia – a $12 shipping fee will be applied.
Please note: We do not offer delivery to Australian PO BOX.


SHIPPING INTERNATIONALLY

For all other international orders a $12 shipping fee will be charged to your order for shipping.

Competition Terms and Conditions
(including Facebook promo's)

Only people living in New Zealand are eligible to enter.

All entries must be complete to be valid.

In the case of a competition question, then this must also be answered correctly, to be valid.

Only one entry per email address will be accepted as valid.

All complete entries received on time will be entered into the prize draw.

Entries must be received by midnight on the stated closing date.

The winning entry will be drawn on the day after the closing date.

The winner will be notified by email within two working days of being drawn. The winner must respond to this email within five working days to confirm contact details and address details. If the winner does not, then the competition will be re-drawn.

Upon re-draw, the winner from this will then go through point 8 again.

The judge's decision is final and no correspondence will be entered into.

Phoenix Cosmetics and the competition promotion company reserves the right to terminate this promotion without notice at any time.

Entry is consent to receive Phoenix Cosmetics email newsletters and promotions.

Entry is consent to be added to the email mailing list for the competition promotion company for future promotions or emails.

Prize cannot be redeemed for cash.

The prize package is not transferable nor exchangeable.

The winners acknowledge that Phoenix Cosmetics accepts no responsibility or liability for any harm, damage or illness or injury, which may occur as a result of the winners winning the prize, and the winner accepts and uses the prize at his or her own risk.

The winners acknowledge that Phoenix Cosmetics accepts no responsibility or liability for any prizes being sent to incorrect postal addresses. Phoenix Cosmetics uses what is confirmed via email from the prize winner.

Phoenix Cosmetics reserves the right to amend/ decide the required number of entries for a competition in relation to choosing a winner at its own disclosure. 

By sending in an entry, you accept these terms and conditions.

At Phoenix Cosmetics, we are committed to protecting your privacy. We use the information we collect about you to send out email newsletters and promotions and to provide a more personalized viewing web experience. Please read on for more details about our privacy policy.


HAPPY TO HELP

We invite you to make queries into any matters concerning our products whether it be, colour, texture, size – whatever you may wish to discuss prior to purchasing. When you receive your order we recommend that you check your purchase against your receipt as soon as you receive to determine if any returns or exchanges are required. All cosmetics will be quality-checked before being sent to you.