Eyelash Extensions Policy

At Phoenix Cosmetics before we start your lash application, we will discuss our process, your desired look and will recommend what lashes are best suited to you.

It is important that you arrive at your appointment with bare, dry lashes wearing no mascara.

While the extensions are being applied you will be sitting upright with your eyes open, looking downwards.

A set takes between 30 to 45 minutes to apply depending on the style of lashes you have booked in for. We need every moment of your appointment time. If you are going to be late to your appointment please call us prior to discuss your options. If you arrive late to your appointment we may not be able to start your lashes and may need to re schedule your booking. Depending on the time frame we try our best to accommodate and may offer that you opt for a half-set of lashes which can be done in a shorter time.

Your set of Eyelash Extensions should last a minimum of 2 and up to 4 weeks. It is natural to loose a few lashes in the first week. You will not have a full set of lashes on for the duration of 4 weeks as you may have some drop out which is why we apply a lot, to accommodate any natural fallen lashes.

If you have a gap or more than a few lashes fall out before 2 weeks of having them first applied, we will see you for a complimentary appointment to in-fill any of the fallen lashes OR we can offer a free removal at your choice.  We do our best to accommodate you but this does need to be booked in at a free time in our booking schedule and within our normal opening hours.

We do not refund for eyelash extensions, as there are many changeable and varying causes for lashes not to last a full 4 weeks. In some cases, we may offer you a store credit. A refund is non-negotiable.

We will gladly see you for a free fix or in-fill before the initial 2 week period of having your lashes first applied, after this time frame we recommend you book in for an In-Fill application service.

We will give you an aftercare sheet which outlines how to take care of your lashes to get the best wear and results. It is important to follow these instructions.

For more information on our Application Method, click here.